Terms of service

§ 1 GENERAL PROVISIONS

  1. The heyhoney online store, operating at: heyhoney.pl, is run by Joanna Chojnacka, based at: Sieminskiego 25, 44-100 Gliwice, operating under the NIP number: 6482809966, REGON: 522181960.

  2. These Regulations of the Online Store specify the rules for making purchases in the heyhoney.pl online store, and in particular the rules and procedure for concluding distance sales contracts via the Store, as well as the complaint procedure and the procedure for withdrawing from the contract by the Consumer.

  3. In the scope of Services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Act on the provision of electronic services of July 18, 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).

  4. The Regulations are addressed to all Customers of the Store. All Customers are obliged to read the provisions of the Regulations before making a purchase.

  5. Each Customer is obliged to comply with the provisions of the Regulations. Sales are based on the version of the Regulations applicable at the time of placing the order.

  6. Each Customer has the opportunity to read the Regulations at any time by clicking "Store Regulations" on the website of the heyhoney.pl Store. The Regulations can be downloaded and printed at any time.

  7. All information contained on the website of the heyhoney.pl Store relating to products (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Customer submits an offer to purchase the indicated Goods at the price and on the terms specified in the description.

 

§ 2 DEFINITIONS

Regulations - this set of regulations organizing the rules for using the Store Services by Customers.

Consumer (contracts concluded before January 1, 2021) - a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity.

Consumer (contracts concluded from January 1, 2021) - the following persons are considered Consumers:

  • a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity - the so-called "Consumer in the strict sense"

and

  • a natural person concluding a civil law contract via the Store, directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity - the so-called "Entrepreneur with Consumer Rights".

For the purposes of these Regulations, it is assumed that if there is no distinction between the two groups of entities indicated, the Regulations apply to both Consumers in the strict sense and Entrepreneurs with Consumer rights.

Customer - a natural person (including a Consumer) who is at least 13 years old (provided that he or she has obtained the consent of a statutory representative), a legal person and an organizational unit that is not a legal person, which is granted legal capacity by special provisions, and which uses the Services provided by the Store.

Order Form - Service available on the Store's website, through which the Customer can make a purchase, in particular by adding Goods to the Cart and specifying certain terms of the Sales Agreement, including: delivery and payment method.

Basket - an element of the Store in which the Goods selected by the Customer are visible and in which the Customer has the opportunity to determine and modify the Order data, including the number of Products purchased.

Store - an online service belonging to the Seller, available under the domain: heyhoney.pl, through which the Customer can purchase Goods from the Seller.

Seller - Joanna Chojnacka based at: Sieminskiego 25, 44-100 Gliwice, NIP: 6482809966, REGON: 522181960, who, running a commercial or professional activity, proposes sales via his website.

Goods - a movable item traded between the Store and the Customer, the terms of sale of which are specified in the Order Form.

Sales Agreement - a distance sales agreement for Goods concluded by the Customer via the Store, usually via the Order Form.


§ 3 ACCEPTANCE AND EXECUTION OF ORDERS

  1. The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.

  2. Orders from Customers are accepted using the Order Form sent via the website: heyhoney.pl or by e-mail to the address store@heyhoney.pl, 7 days a week, 24 hours a day. Delivery time from 1 to 4 business days.

  3. The Goods are ordered by selecting the Goods the Customer is interested in, clicking the "ADD TO CART" button located next to the description of the Goods, and then, from the "CART" level located in the Store tab, completing the Order Form, including selecting the form of delivery and payment or selecting the payment on delivery option, if such is available for the selected Goods, and then clicking to confirm the purchase.

  4. Entrepreneurs recognized as the so-called Entrepreneurs with consumer rights (see the definition of "Consumer" in these Regulations), concluding contracts after January 1, 2021, will have to indicate, at the time of placing an order for Goods, that the purchase is not of a professional nature for them.

  5. After placing the order, the Customer receives confirmation of the order placed by e-mail to the address provided in the Order Form.

  6. After the Customer receives confirmation of acceptance of the offer, the order fulfillment process by the Seller begins, with:

    a. in the case of placing an order payable on delivery - it starts no later than the next business day after its confirmation by the Seller.

    b. in the case of placing an order paid by traditional transfer - it begins after the payment for the placed order is credited to the Store's bank account.

  7. Orders placed in the Store are processed during the Store's working hours (on working days, Monday to Friday, from 10:00 to 16:00. Orders placed on working days after 4:00 p.m., on Saturdays, Sundays or holidays will be processed on the next business day.

  8. The Customer will receive a message that the order has been accepted for processing, which is understood as the Seller's declaration of acceptance of the offer. Upon receipt by the Customer, a Sales Agreement is concluded.

  9. A VAT receipt is issued for each order. At the customer's request, a VAT invoice will also be sent.

  10. The available means of communication between the Customer and the Store are:

    a. E-mail - store@heyhoney.pl

    b. Correspondence address - Sieminskiego 25, Gliwice 44-100

  11. The price given in the order is the total value that the Customer is obliged to pay (gross price). It includes the applicable tax and delivery costs.

  12. The Seller reserves the right to change prices in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns, or make changes to them, in accordance with applicable law.

  13. If the Consumer is obliged to make a payment exceeding the agreed price described in the previous paragraph, the Store will immediately inform the Consumer about this fact, explaining the reason for the price difference. Additional costs will be charged to the Consumer only after obtaining the Consumer's express consent.


§ 4 DELIVERY AND TRANSPORT COSTS

  1. The order is shipped in the Store via:
    • parcel locker
    • courier

  2. Orders placed in the Store are processed only on business days. Orders placed on Saturdays, Sundays and holidays will be processed on the next business day.

  3. The waiting time for shipment is usually: 1-4 business days. The waiting time includes the order processing time, i.e. collecting the Goods for the order and the expected delivery time, which is 24 hours in the case of Poland.

  4. The Seller is not responsible for delays resulting from the carrier's fault.

  5. When collecting the parcel delivered by the courier, the Customer should carefully check the content and completeness of the parcel, the condition of the external packaging and the condition of the ordered Goods in his presence. In the event of damage to the shipment, the Customer should prepare a damage report together with the courier, in two identical copies signed by the Customer and the courier.

  6. It is possible to collect the ordered Goods in person at the stationary Store, at the following address: Sieminskiego 25, Gliwice 44-100

 

§ 5 PAYMENT PROCESSING

  1. As part of the operation of the Store, the following payment methods are possible:
    • Cash on delivery – upon receipt of the shipment;
    • PRZELEWY24
    • Autopay payment gateway
    • PayPo Deferred Payments

  2. The customer who chose the transfer payment option is obliged to pay for the order within two (2) business days from the date of placing the order. Otherwise, the Seller's offer is not binding and the order is deleted from the system. In the payment title, you only need to provide the order number. It is possible to extend the payment deadline by informing the Store staff in advance.

§ 6 PERSONAL DATA PROTECTION

  1. By placing an order, the Customer consents to the processing of personal data provided by him in order to complete and service the order by the Seller, who is also the administrator of personal data, within the meaning of Art. 7 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4/05/2016, p. 1-88.

  2. The administrator of personal data provided by the Customer when using the Store is the Seller.

  3. Personal data contained in the Seller's database are not transferred to entities that do not participate in the implementation of the Sales Agreement.

  4. The customer, in accordance with Art. 15 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4/05/2016, p. 1-88, has the right to access his/her personal data and may request them. correction or deletion. The Seller provides each Customer with the right to control the processed personal data.

  5. Providing personal data is voluntary, however, lack of consent to the processing of personal data makes it impossible to complete the Customer's order.

  6. Detailed information regarding personal data and privacy protection is included in the "Privacy Policy" tab on the Store's website.

 

§7 RETURNS, WITHDRAWAL FROM THE CONTRACT

  1. A customer who is a consumer and a customer-consumer running a business who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring additional costs, except for transport costs.

  2. The consumer is not entitled to withdraw from the purchase contract for a given Good in relation to contracts described in Article 38 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2020, item 287) and also if such a right is excluded under other legal provisions. In particular, this applies to Goods delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package was opened after delivery.


§8 FINAL PROVISIONS

  1. The Regulations define the rules for concluding and executing the Sales Agreement for Goods available on the Store's website.

  2. The sales contract is concluded between the Customer and the Seller.

  3. The Regulations are available to all Customers in an electronic version on the website of the heyhoney.pl Store

  4. In order to use the Store's Services, it is necessary to have devices allowing access to the Internet and a web browser enabling the display of websites, as well as providing an e-mail address enabling sending information regarding the execution of the order.

  5. All persons, including Customers, are prohibited from posting illegal content on the Store's website.

  6. In matters not regulated by these Regulations, the relevant provisions of generally applicable law shall apply.

  7. The Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory legal provisions granting rights to consumers, these provisions shall prevail.

  8. In the event that any of the provisions of these Regulations were or were to become invalid or ineffective, the validity of the entire Regulations in the remaining part shall remain unaffected. In such a case, the Parties will replace the invalid or ineffective provision with another one that reflects the intended economic purpose as closely as possible. This also applies accordingly to any gaps in the Regulations.